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Welcome to Hilliard Pediatrics!

Welcome to Hilliard Pediatrics!

At Hilliard Pediatrics, we believe in treating each child as an individual.   We strive to maximize each child's health within their unique circumstances.   We strive to offer excellent care and advice when your child is sick or well.

Starting Monday March 8, we will be resuming walk-in hours. Please note the process has changed in order to maintain social distancing.

When you arrive at our office, please sign-up using the following link: Walk-In Registration. You will remain in your car and a staff member will call to check you in over the phone.

2019 Novel Coronavirus (COVID-19)


We are proud to say that we continue to see well and sick children in our office, including those who require evaluation or testing for COVID-19. We are taking great measures to maintain the health and safety of our staff, patients, and families; this includes limiting time spent in waiting areas, maintaining distance between “well” and “sick” areas of the office, limiting unnecessary visitors during visits, frequent cleaning and disinfection, and offering telehealth visits when medically appropriate.

 

Walk-In Hours: Starting Monday March 8, 2021 we will be resuming our walk-in hours, but the process has changed. Our phones will remain off until 9am as per our usual schedule. When you arrive at our office, you will click on the following link: Walk-In Registration. From that link you will enter the phone number you want us to call and how many children you would like seen for walk-ins. You will then wait in your car until a member of our staff calls you to check you in over the phone.  We will make every effort possible to ensure that we are going in the order in which people arrive and to help with this we ask that you not register until you have arrived in our parking lot. In order to maintain social distancing, we ask that you wait in your car until we are able to bring you into the office. 

 

We have COVID-19 testing capabilities in our office for current Hilliard Pediatrics patients. Supplies are, of course, dependent on national and local supply chains, but we are doing our best to maintain this service to our patients when clinically indicated.

If you have been exposed to someone with COVID-19, best practice is to quarantine for 10-14 days after your most recent exposure to that person. If you are living with a person with COVID-19, this could mean a 20+ day quarantine! A negative test during this time does NOT shorten your quarantine, however, if you test positive during that time, then you follow your own 10 day quarantine. So, in some cases, testing family members can make sense, while in others, simply quarantining the whole family is the right move. Every family and scenario is different- we can help answer questions about your particular exposure.

 

Different COVID-19 tests are available at this time. There are “rapid” tests, which generally return within a brief period of time (15 minutes or so), and there are tests that take a few days. These tests have different ways to be run- some require a deep nasal swab (ouch!), some are just the front of the nose, and some sample saliva. Blood tests look for antibodies, which can take some time to develop with infection and can go away with time. No test is perfect, but some are better than others, especially when individual symptoms, exposures, and risks are taken into account. We can help you figure out if you need testing and if so, which test is the right one for you.

 

Return to Sports: If your child has COVID and is an athlete, dancer, gymnast, or is otherwise engaged in vigorous physical activity, he or she will need to be seen in the office after the resolution of symptoms to discuss safe return to play. Because COVID can inflame the heart muscle (a condition called myocarditis) it is very important that return to physical activity after infection is gradual and under the care of a medical professional. If any chest pain, shortness of breath, lightheadedness or other new symptoms develop during return to activity, your child should stop immediately and medical care should be sought before participating in any further physical activity.


Great webpage for general guidance re: children and COVID: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/children/symptoms.html

Office Safety Protocol

We all recognize that this is a very challenging time. Our community is understandably concerned about Coronavirus. We would like to reassure our patients and families that the entire staff at Hilliard Pediatrics is taking multiple steps to keep your children, your family, and our staff safe. Below is a list of some of the steps we are taking to help ensure everyone's safety.

 

  • All staff are wearing masks at check-in and in all clinical areas.
  • Adjusted staffing assignments and room location to minimize risk to patients and other staff.
  • Recording and tracking the temperature of each staff member every morning.
  • We are limiting the number of people in our waiting room by promptly escorting families to an exam room. If a room is not immediately available, we will offer that you can return to your car to wait.
  • All equipment and exam rooms are disinfected between each visit.
  • Face masks or coverings are required to be worn for children 6 years of age and older. We encourage children 2 years of age and older to wear face masks or coverings if possible.
Well Visits

The American Academy of Pediatrics is encouraging families to maintain routine well care during the COVID-19 pandemic. In-person, routine well child visits are still recommended for all children at this time. Out of an abundance of caution, we have designated well care areas that are separate from our rooms being used to treat patients with fever, cough and sore throat.

New Sick Visit Protocol for Fever, Cough, and Sore Throat

We have developed a new sick visit protocol for patients with illness symptoms such as fever, cough, or sore throat. 

 

    • For these visits only, the patient and parent will wait in the car until we are ready for your visit. Once you arrive, please call the office (614-777-1800, ext. 2) and a receptionist will verify your information and check your child in remotely.
    • When we are ready for your visit, a nurse, physician, or nurse practitioner will escort you directly into a designated room. 
    • The provider and nurse will wear appropriate personal protective equipment. We recommend reassuring your child ahead of time to help ease any fear this may cause. For these visits, in addition to masks, our nurses and providers may also be wearing goggles, face shields and gowns when seeing your child.
Telemedicine/Video Conference Capability
  • We are offering medical visits by videoconference for multiple conditions such as minor illness symptoms or allergic symptoms.
  • This visit type has also been helpful in assisting our patients with ADD, anxiety, depression, discipline and behavior concerns.
  • Specifically, a videoconference/telehealth visit may be useful to discuss the unfamiliar and challenging aspects of our current situation.
  • This will allow your provider to address concerns such as sleep/activity schedules, screen time, and managing your child's concerns in an age appropriate manner.
General Office Visit Guidance for Families

We are confident that we are still able to provide excellent medical care to our patients and are asking you to help us ensure the safest environment possible. When you come into the office, we are asking our families to do the following:

 

  • We ask that only one caregiver bring the child to the appointment and leave other family members and siblings at home if possible.
  • For parents and children 6 and older, we are requiring face masks or other face coverings be worn when coming into the office. We know that some of our younger patients may struggle to keep a mask or covering on and that is OK for children under the age of 6. Here is a helpful article from the AAP that talks more about children wearing face masks. Masks and Children During COVID-19
  • If the child or anyone accompanying them to the office develop a fever (100.4 or higher) within 72 hours of their appointment, please call the office to discuss whether your appointment should be rescheduled or transitioned to our new sick protocol for fevers.
  • If you or your child have been directly exposed to a person with a confirmed COVID-19 diagnosis within 14 days of your appointment, please call the office to discuss whether your appointment should be rescheduled or transitioned to our new sick protocol. If you have already discussed this with the nurse when scheduling your appointment, we have already made the necessary adjustments and you do not need to call again.

Hilliard Pediatrics has been a part of the community for 30 years. A pillar of this success has been the long-term relationships with our patients and their families. The entire staff welcomes your questions and want to assist you as we all work through this uncertain and unprecedented time.

Resources:

Below are a few resources that we thought might be useful.


Walk-In Hours Details

We do not offer walk-ins on Saturdays.

 

Walk-in Hours: 8:00 am - 9:00 am

You must register for walk-ins when you arrive and remain in your car until a staff member calls to check you in over the phone.

 

These visits are for "acute" issues that can be readily evaluated during our walk-in hours such as sore throat, earache, pink eye, cough, and a rash.  Headaches, stomach aches, chronic coughs, and other complex issues are best dealt with at a scheduled appointment.  

 

Walk-ins are busiest on Mondays and Fridays, especially during the cold and flu season from December through March.  Patients are seen on a first come first served basis, so you can maximize your chances of being seen by arriving close to 8:00 am.  Those patients that are unable to be seen will be scheduled for a sick appointment later in the day.

Patient Portal

Through our patient portal, you can access your child's immunization history, request prescription refills, pay your bill, and send non-urgent medical questions.

 

Hilliard Pediatrics Patient Portal

Protocols

Our physicians have created protocols to assist you with information related to pediatric care.  Please note that this website and the protocols listed are for reference only and are not intended to be sued in place of regular well exams or sick appointments when needed.

 

Patient Protocols

Office Hours

Monday - Friday 9:00 am - 5:00 pm

 

Saturday 9:30 am - 12:00 pm.  Call us starting at 9:00 am to book a  SAME DAY SICK appointment.

 

Our phones come on at 9:00 am Monday - Saturday and are off for lunch from 12:00 pm - 1:30 pm.

 

We are closed for the following holidays:

New Year's Day

Memorial Day

July 4th

Labor Day

Thanksgiving

Christmas Day