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Welcome to Hilliard Pediatrics!

Welcome to Hilliard Pediatrics!

At Hilliard Pediatrics, we believe in treating each child as an individual.   We strive to maximize each child's health within their unique circumstances.   We strive to offer excellent care and advice when your child is sick or well.

Due to the coronavirus COVID-19 outbreak, we have suspended walk-in hours until further notice.

Flu Vaccine Clinics

Our flu vaccines have arrived and we are now scheduling for our clinics.  This year our flu vaccine clinics will be scheduled appointments only. Please call the front desk (option 2) to schedule your flu vaccine clinic appointment.



Flu Vaccine Clinics

Due to COVID-19 and in order to keep our patients, parents and staff as saff as possible, we will be doing scheduled appointments only for our flu vaccine clinics. We are currently offering clinics on Saturday mornings and select Thursday evenings. We are not scheduling any flu vaccine appointments during regular office hours. This will help us to follow social distancing guidelines and minimize time spent in the office.

 

We ask that everyone age 2 and above please wear a mask when entering the office for the flu vaccine clinics. If anyone is running a fever of 100.4 or higher, has COVID-19 symptoms, or has been told to quarantine due to a known COVID-19 exposure, please call to reschedule your flu vaccine clinic appointment.

 

Please call the front desk (option 2) to schedule your child's flu vaccine clinic appointment. As a reminder, our phones are on Monday - Friday from 9am to 12pm and 1:30pm to 5pm. Appointments are required this year and we cannot do walk-in appointments at this time. If you have a well check appointment scheduled for your child in September or October, we will administer your flu vaccine at the scheduled appointment. If any siblings need their vaccine, please bring them to this appointment and they can receive their vaccine at that time.

 

Below is a copy of the vaccine information sheets for the flu shot. We will also have copies available at our flu vaccine clinics if you would like a paper copy. We are unfortunately out of our supply for FluMist for this season, but still have plenty flu shot doses remaining.

 

Flu Shot Information Statement

 

Walk-In Hours

Please be advised that we have suspended our walk-in hours until further notice.  Our phones will remain off until 9am as per our usual schedule.  Please call our office at 614-777-1800 and press option 1 to speak to a nurse to discuss whether or not your child needs seen for any non-well visit related concerns.  

Office Safety Protocol

We all recognize that this is a very challenging time. Our community is understandably concerned about Coronavirus. We would like to reassure our patients and families that the entire staff at Hilliard Pediatrics is taking multiple steps to keep your children, your family, and our staff safe. Below is a list of some of the steps we are taking to help ensure everyone's safety.

 

  • All staff are wearing masks at check-in and in all clinical areas.
  • Adjusted staffing assignments and room location to minimize risk to patients and other staff.
  • Recording and tracking the temperature of each staff member every morning.
  • We are limiting the number of people in our waiting room by promptly escorting families to an exam room. If a room is not immediately available, we will offer that you can return to your car to wait.
  • All equipment and exam rooms are disinfected between each visit.
  • Face masks or coverings are required to be worn for children 6 years of age and older. We encourage children 2 years of age and older to wear face masks or coverings if possible.
Well Visits

The American Academy of Pediatrics is encouraging families to maintain routine well care during the COVID-19 pandemic. In-person, routine well child visits are still recommended for all children at this time. Out of an abundance of caution, we have designated well care areas that are separate from our rooms being used to treat patients with fever, cough and sore throat.

New Sick Visit Protocol for Fever, Cough, and Sore Throat

We have developed a new sick visit protocol for patients with illness symptoms such as fever, cough, or sore throat. 

 

    • For these visits only, the patient and parent will wait in the car until we are ready for your visit. Once you arrive, please call the office (614-777-1800, ext. 2) and a receptionist will verify your information and check your child in remotely.
    • When we are ready for your visit, a nurse, physician, or nurse practitioner will escort you directly into a designated room. 
    • The provider and nurse will wear appropriate personal protective equipment. We recommend reassuring your child ahead of time to help ease any fear this may cause. For these visits, in addition to masks, our nurses and providers may also be wearing goggles, face shields and gowns when seeing your child.
Telemedicine/Video Conference Capability
  • We are offering medical visits by videoconference for multiple conditions such as minor illness symptoms or allergic symptoms.
  • This visit type has also been helpful in assisting our patients with ADD, anxiety, depression, discipline and behavior concerns.
  • Specifically, a videoconference/telehealth visit may be useful to discuss the unfamiliar and challenging aspects of our current situation.
  • This will allow your provider to address concerns such as sleep/activity schedules, screen time, and managing your child's concerns in an age appropriate manner.
General Office Visit Guidance for Families

We are confident that we are still able to provide excellent medical care to our patients and are asking you to help us ensure the safest environment possible. When you come into the office, we are asking our families to do the following:

 

  • We ask that only one caregiver bring the child to the appointment and leave other family members and siblings at home if possible.
  • For parents and children 6 and older, we are requiring face masks or other face coverings be worn when coming into the office. We know that some of our younger patients may struggle to keep a mask or covering on and that is OK for children under the age of 6. Here is a helpful article from the AAP that talks more about children wearing face masks. Masks and Children During COVID-19
  • If the child or anyone accompanying them to the office develop a fever (100.4 or higher) within 72 hours of their appointment, please call the office to discuss whether your appointment should be rescheduled or transitioned to our new sick protocol for fevers.
  • If you or your child have been directly exposed to a person with a confirmed COVID-19 diagnosis within 14 days of your appointment, please call the office to discuss whether your appointment should be rescheduled or transitioned to our new sick protocol. If you have already discussed this with the nurse when scheduling your appointment, we have already made the necessary adjustments and you do not need to call again.

Hilliard Pediatrics has been a part of the community for 30 years. A pillar of this success has been the long-term relationships with our patients and their families. The entire staff welcomes your questions and want to assist you as we all work through this uncertain and unprecedented time.

2019 Novel Coronavirus (COVID-19)


The coronavirus/COVID-19 outbreak and the news about it is changing every day.  Primary care offices are NOT currently able to test for the virus and will NOT be able to test anytime soon. 

 

If you or your child believe you have coronavirus based on symptoms, exposure, or travel history, it is not safe for others to have you enter a medical office, urgent care or clinic as you might under usual circumstances. 

 

  • If you are not critically ill, not worried about breathing, hydration, or other acute concerns, you should stay home.  
  • If you need to seek treatment, please call ahead to your primary care office or other medical care facility to ask for advice.  Under most circumstances, it would be safest to travel to the emergency department and call FROM THE PARKING LOT to ask for further advice.  

This illness is largely affecting adults much more than children.  It is much less likely a child will become very ill (which with COVID-19 means breathing difficulty) from the virus.

 

Try to stay calm.  Wash your hands.  Stay away from others who might be ill.  If you are ill, stay away from elderly or those whose immune systems who might not work properly.

 

Stay safe and healthy!

Resources:

Below are a few resources that we thought might be useful.


Walk-In Hours Details

We do not offer walk-ins on Saturdays.

 

Walk-in Hours: Cancelled until further notice

 

These visits are for "acute" issues that can be readily evaluated during our walk-in hours such as sore troat, earache, pink eye, cough, and a rash.  Headaches, stomach aches, chronic coughs, and other complex issues are best dealt with at a scheduled appointment.  

 

Walk-ins are busiest on Mondays and Fridays, especially during the cold and flu season from December through March.  Patients are seen on a first come first served basis, so you can maximize your chances of being seen by arriving close to 8:00 am.  Those patients that are unable to be seen will be scheduled for a sick appointment later in the day.

Patient Portal

Through our patient portal, you can access your child's immunization history, request prescription refills, pay your bill, and send non-urgent medical questions.

 

Hilliard Pediatrics Patient Portal

Protocols

Our physicians have created protocols to assist you with information related to pediatric care.  Please note that this website and the protocols listed are for reference only and are not intended to be sued in place of regular well exams or sick appointments when needed.

 

Patient Protocols

Office Hours

Monday - Friday 9:00 am - 5:00 pm

 

Saturday 9:30 am - 12:00 pm.  Call us starting at 9:00 am to book a  SAME DAY SICK appointment.

 

Our phones come on at 9:00 am Monday - Saturday and are off for lunch from 12:00 pm - 1:30 pm.

 

We are closed for the following holidays:

New Year's Day

Memorial Day

July 4th

Labor Day

Thanksgiving

Christmas Day