Updated Face Mask Policy
Masking for well visits at Hilliard Pediatrics is now optional for patients, parents, and staff. We will continue to ask anyone over the age of 2 with respiratory/ill symptoms (or families of children with ill symptoms) to wear a mask while in the office, including during morning sick hours. We look forward to seeing your faces again!
At Hilliard Pediatrics, we believe in treating each child as an individual. We strive to maximize each child's health within their unique circumstances. We strive to offer excellent care and advice when your child is sick or well.
Walk-In Hour Process - Please check-in from your car
When you arrive at our office, please sign-up using the following link: Walk-In Registration. You will remain in your car and a staff member will call to check you in over the phone. In order to be as fair as possible, walkins now have geofencing which will require you to be at the office and share your location in order to register.
Please note walk-in volumes have been extremely high. We are doing our best to see as many patients as we can, but have needed to close walk-ins due to volume many days. If you would like a guaranteed appointment, please call during regular hours, 9am - 5pm M-F and leave a message for our nurses and they will get you scheduled.
Online Scheduling
We are now offering online scheduling for select well and follow-up appointments. Please be aware that the system may send the appointment confirmation to the other phone number on file so please check with the other parent if you do not receive the confirmation text.
2019 Novel Coronavirus (COVID-19)
We are proud to say that we continue to see well and sick children in our office, including those who require evaluation or testing for COVID-19. For more information please visit our COVID-19 page here.
Walk-In Hours: Once you have arrived at our office, click the following link: Walk-In Registration. You will then wait in your car until a member of our staff calls you to check you in over the phone. As a reminder, our walk-ins are first come, first served so we recommend arriving close to 8am.
COVID-19 Vaccines: COVID-19 vaccines are only being offered to current patients of Hilliard Pediatrics and are by appointment only. To schedule an appointment for the COVID-19 vaccine, please call our office during regular business hours and press option 2 for the front desk. For more information about the COVID-19 vaccine, including the patient fact sheet and the VSAFE app, please visit our dedicated COVID-19 vaccine page here.
Expecting a Baby?
Congratulations! Choosing a pediatrician for your child is a very important decision. Before your baby arrives, we recommend scheduling a prenatal visit. These informal group sessions allow you to meet one of our providers, obtain information about our practice, and receive answers to your questions. To learn more or to schedule a prenatal visit, click here.
Patient Portal
We are in the process of making changes to our patient portal. For more details on these changes as well as a step-by-step guide to set up the Healow App, please click the following link: Patient Portal
COVID-19 Self-Assessment
The CDC has created an isolation and exposure calculator to help determine if you need to isolate or take other steps to help prevent the spread of COVID-19. Please note this tool does not take into account children that are too young or unable to wear a mask. If your child is unable to properly wear a mask, they should quarantine for 10 days post exposure. Additionally, the CDC recommends testing on day 5 post exposure if you are still symptom free. If you would like to test, this should be done with an at-home test. We are not scheduling appointments for asymptomatic COVID-19 testing in our office.
To start the COVID-19 self-assessment, click here.
Walk-In Hours Details
We do not offer walk-ins on Saturdays.
Walk-in Hours: 8:00 am - 9:00 am
You must register for walk-ins when you arrive and remain in your car until a staff member calls to check you in over the phone.
These visits are for "acute" issues that can be readily evaluated during our walk-in hours such as sore throat, earache, pink eye, cough, and a rash. Headaches, stomach aches, chronic coughs, and other complex issues are best dealt with at a scheduled appointment.
Walk-ins are busiest on Mondays and Fridays, especially during the cold and flu season from December through March. Patients are seen on a first come first served basis, so you can maximize your chances of being seen by arriving close to 8:00 am. Those patients that are unable to be seen will be scheduled for a sick appointment later in the day if appointments are still available.
Patient Portal
Through our patient portal, you can access your child's immunization history, request prescription refills, pay your bill, and send non-urgent medical questions.
Protocols
Our physicians have created protocols to assist you with information related to pediatric care. Please note that this website and the protocols listed are for reference only and are not intended to be used in place of regular well exams or sick appointments when needed.
Office Hours
Monday - Friday 9:00 am - 5:00 pm
Saturday - Call us starting at 9:00 am to book a SAME DAY SICK appointment. During the summer (Memorial Day - Labor Day) our phones are only on from 9:00am - 10:00am on Saturdays.
Our phones come on at 9:00 am Monday - Saturday and are off for lunch from 12:00 pm - 1:30 pm Monday - Friday.
We are closed for the following holidays:
New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas Day
**If the holiday falls on a weekend we will be closed the Friday before (if Saturday) or the Monday after (if Sunday)
