Nurse Advice and Sick Visit Scheduling
With illnesses beginning to rise in the community, we wanted to provide some helpful tips on reaching our office. During the winter months call volume is significantly higher and therefore it may take a little longer to get a call back from us. Please be patient and know that our nurses will return all calls left on the nurses line (option 1).
- Leaving multiple messages or both parents calling about the same thing unfortunately adds additional volume of calls and increases the timeline for us to call back. However, if you do not hear back from us within 4 hours, please call back as we likely tried to reach out and couldn't get through to you.
- Check out our protocols on the website. Those were written by our physicians and can help answer many questions about things like constipation, rashes, and when a child needs seen for cough/cold/fever.
- For non-urgent concerns, you can send a portal message or text 614-500-4045 and a staff member will respond during regular business hours. Please only call or send a message, not both, to expediate your response.
- Check your phone settings. If you have high spam filters on your phone, try adding our number 614-777-1800 to your contacts to avoid the call going straight to voicemail. Additionally, please ensure your voicemail is set-up and not full so that we are able to leave a message if we can't get ahold of you.
- If you are unable to answer your phone, try our new secure text option. Send a message to 614-500-4045 with your child's name, DOB, and your relationship to the child rather than leaving a message.
- Calls left after 4pm may not be returned until the next day if they are non-urgent concerns.
- Medication refills - please use our medication refill option (3) and allow 2-3 business days for refills to be sent in. For patient safety, our providers refill their own patient's medication. If you do not have enough medication to get you through 2-3 days, please leave that in the message. Due to the large number of refills we receive, we do not routinely call to confirm the refill was sent. We recommend signing up for notifications from the pharmacy so that you will know when the medication is ready.
At Hilliard Pediatrics, we believe in treating each child as an individual. We strive to maximize each child's health within their unique circumstances. We strive to offer excellent care and advice when your child is sick or well.
Walk-In Hour Process - Please check-in from your car
When you arrive at our office, please sign-up using the following link: Walk-In Registration. You will remain in your car and a staff member will call to check you in over the phone. In order to be as fair as possible, walkins now have geofencing which will require you to be at the office and share your location in order to register. As a reminder walk-ins are for acute illness only. Chronic/ongoing conditions typically take more time and are best addressed at a scheduled visit, preferrably with your child's PCP.
Please note walk-in volumes have been extremely high. We are doing our best to see as many patients as we can, but have needed to close walk-ins due to volume many days. If you would like a guaranteed appointment, please call during regular hours, 9am - 5pm M-F and leave a message for our nurses and they will get you scheduled.
New RSV Monoclonal Antibody - Beyfortus
This year there is a new drug that can help protect infants from respiratory syncytial virus (RSV), Beyfortus. It is not a vaccine, but rather a preventive drug that offers passive immunity. For healthy children, Beyfortus can only be given through 7 months of age. At this time, the 100mg dose (babies 11lbs and over) is no longer able to be ordered due to substantial underestimation made by the manufacturer and we are out of doses in our office. To learn more about this new drug along with details on who it is recommended for and insurance coverage, visit our dedicated page here. Please note we do still have the 50mg dose (under 11lbs) in stock for the time being, but we are only administering Beyfortus to patients of Hilliard Pediatrics.
Updated COVID-19 Vaccine Information
The FDA and the ACIP have both approved the new COVID-19 vaccine for use and are recommending everyone 6 months and older to get an updated COVID-19 vaccine. Please note that this vaccine is no longer provided by the government so insurance companies will need to add it to their list of covered vaccines and some companies may not cover the vaccine. We recommend checking with your insurance company to see if they will be covering the vaccine.
We are finally getting steady shipments of COVID vaccines and are able to release appointments at all remaining flu/COVID vaccine clinics. If you are already scheduled for the flu vaccine and also want COVID, you will need to call to get your appointment switched to COVID + flu to ensure we have a dose reserved for your child.
2023 Flu and COVID Vaccine Clinic Schedule
We are again offering clinics for both flu and COVID vaccines. We currently have both flu shot and FluMist available. Please note FluMist is given on a first come, first served basis and cannot be reserved.
Again this year, we are offering vaccine clinics that are by appointment only. In addition to the scheduled clinics, your child may also receive their vaccine at a regularly scheduled appointment or at a sibling appointment. Please note that flu and COVID vaccines are not able to be given during walk-ins or scheduled as a nurse visit. To schedule an appointment please call the office at 614-777-1800, opt 2 or you can now also text 614-500-4045 with your child(ren)'s name, DOB, and preferred clinic date and time. Please note if you do not call/text ahead to request a COVID appt slot, we cannot guarantee availability of the COVID vaccine for your child and likely won't be able to add COVID.
2023 Flu Vaccine Clinic Dates
- Saturday, December 9th – 8:00am – 12:00pm
Online Scheduling
We are now offering online scheduling for select well and follow-up appointments. Please be aware that the system may send the appointment confirmation to the other phone number on file so please check with the other parent if you do not receive the confirmation text.
2019 Novel Coronavirus (COVID-19)
We are proud to say that we continue to see well and sick children in our office, including those who require evaluation or testing for COVID-19. For more information please visit our COVID-19 page here.
Walk-In Hours: Once you have arrived at our office, click the following link: Walk-In Registration. You will then wait in your car until a member of our staff calls you to check you in over the phone. As a reminder, our walk-ins are first come, first served so we recommend arriving close to 8am.
COVID-19 Vaccines: COVID-19 vaccines are only being offered to current patients of Hilliard Pediatrics and are by appointment only. To schedule an appointment for the COVID-19 vaccine, please call our office during regular business hours and press option 2 for the front desk. For more information about the COVID-19 vaccine, including the patient fact sheet and the VSAFE app, please visit our dedicated COVID-19 vaccine page here.
Expecting a Baby?
Congratulations! Choosing a pediatrician for your child is a very important decision. Before your baby arrives, we recommend scheduling a prenatal visit. These informal group sessions allow you to meet one of our providers, obtain information about our practice, and receive answers to your questions. To learn more or to schedule a prenatal visit, click here.
Patient Portal
We are in the process of making changes to our patient portal. For more details on these changes as well as a step-by-step guide to set up the Healow App, please click the following link: Patient Portal
COVID-19 Self-Assessment
The CDC has created an isolation and exposure calculator to help determine if you need to isolate or take other steps to help prevent the spread of COVID-19. Please note this tool does not take into account children that are too young or unable to wear a mask. If your child is unable to properly wear a mask, they should quarantine for 10 days post exposure. Additionally, the CDC recommends testing on day 5 post exposure if you are still symptom free. If you would like to test, this should be done with an at-home test. We are not scheduling appointments for asymptomatic COVID-19 testing in our office.
To start the COVID-19 self-assessment, click here.
Walk-In Hours Details
We do not offer walk-ins on Saturdays.
Walk-in Hours: 8:00 am - 9:00 am
You must register for walk-ins when you arrive and remain in your car until a staff member calls to check you in over the phone.
These visits are for "acute" issues that can be readily evaluated during our walk-in hours such as sore throat, earache, pink eye, cough, and a rash. Headaches, stomach aches, chronic coughs, and other complex issues are best dealt with at a scheduled appointment.
Walk-ins are busiest on Mondays and Fridays, especially during the cold and flu season from December through March. Patients are seen on a first come first served basis, so you can maximize your chances of being seen by arriving close to 8:00 am. Those patients that are unable to be seen will be scheduled for a sick appointment later in the day if appointments are still available.
Patient Portal
Through our patient portal, you can access your child's immunization history, request prescription refills, pay your bill, and send non-urgent medical questions.
Protocols
Our physicians have created protocols to assist you with information related to pediatric care. Please note that this website and the protocols listed are for reference only and are not intended to be used in place of regular well exams or sick appointments when needed.
Office Hours
Monday - Friday 9:00 am - 5:00 pm
Saturday - Call us starting at 9:00 am to book a SAME DAY SICK appointment. During the summer (Memorial Day - Labor Day) our phones are only on from 9:00am - 10:00am on Saturdays.
Our phones come on at 9:00 am Monday - Saturday and are off for lunch from 12:00 pm - 1:30 pm Monday - Friday.
We are closed for the following holidays:
New Year's Day
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas Day
**If the holiday falls on a weekend we will be closed the Friday before (if Saturday) or the Monday after (if Sunday)